TERMS OF SERVICE

Last Updated: 27 July 2026

1. Introduction

Joy Spin Games (“Joy Spin Games”, the “Platform”, the “Website”, or the “Service”) is owned and operated by MB Langford Commerce LTD, a Lithuanian small partnership registered under company code 308056559, with its registered office at V. Nageviciaus g. 3, LT-08237 Vilnius, Lithuania (“MB Langford Commerce”, the “Company”, “we”, “our”, or “us”).

These Terms of Service (“Terms”) govern your access to and use of the Platform, including its games, virtual currency, bonuses, player profiles, messaging functionality, leaderboards, community features, digital content, and related services.

By accessing the Website, registering an Account, purchasing Crystals, claiming a bonus, participating in a game, sending or accepting a chat request, or otherwise using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms.

These Terms should be read together with all additional policies published on the Platform, including our:

Cookie Policy;

Refund Policy;

Responsible Social Gaming Policy;

Community Guidelines; and

any promotional or game-specific rules.

If you do not agree with these Terms, you must not register an Account, purchase Crystals, or use the Platform.

For the purposes of these Terms:

“Account” means a personal user account registered on the Platform.

“Crystals” means the virtual currency made available exclusively for use within Joy Spin Games.

“Platform” means the Joy Spin Games website available at joyspingames.com, together with its games, software, interfaces, community features, and related services.

“User”, “you”, and “your” mean an individual accessing or using the Platform.

“Virtual Content” includes Crystals, virtual items, avatars, achievements, rankings, game statistics, bonuses, and other digital content made available through the Platform.

“User Content” means messages, profile information, usernames, images, feedback, and other content submitted by users.

Joy Spin Games is a social gaming platform intended exclusively for entertainment purposes. The Platform may provide casino-style games played using virtual Crystals, but it does not provide real-money gambling.

Crystals are virtual entertainment items only. They are not money, electronic money, cryptocurrency, securities, financial instruments, deposits, or property with an independently transferable monetary value.

Crystals cannot be withdrawn, redeemed, sold, exchanged, or converted into cash, cryptocurrency, goods, services, prizes, gift cards, or anything else of real-world value.

Participation in games, bonuses, leaderboards, chats, or any other Platform feature does not provide users with an opportunity to win money or prizes of real-world value.

2. About Joy Spin Games

Joy Spin Games provides registered users with access to online social games and community features using virtual Crystals.

Registration may be available free of charge. Eligible users may receive complimentary Crystals through:

a Welcome Bonus;

Daily Bonuses;

promotional campaigns;

loyalty or consecutive-login rewards;

special events;

community activities; or

other promotional mechanisms introduced by the Company.

Users may also choose to purchase additional Crystals using the payment methods available on the Platform. Purchasing Crystals is optional and is not required unless a particular game or feature requires a sufficient Crystal balance.

The Company may introduce new games or features, modify existing games, adjust gameplay mechanics, temporarily suspend certain services, or discontinue games or functionality where reasonably necessary for technical, commercial, security, legal, or operational reasons.

Joy Spin Games does not operate a real-money casino, sportsbook, betting service, lottery, or prize-based gambling platform. All games are provided solely for social and recreational entertainment.

3. Eligibility and Age Requirements

The Platform is intended only for individuals who are at least eighteen (18) years old or who have reached the age of legal majority in the jurisdiction from which they access the Platform, whichever age is higher.

By accessing or using the Platform, you represent and warrant that:

you satisfy the applicable minimum-age requirement;

you have the legal capacity to enter into a binding agreement;

your use of the Platform is permitted under the laws applicable to you;

you are accessing the Platform for personal and non-commercial entertainment; and

you are not prohibited from using the Platform under any applicable law, court order, or regulatory restriction.

We may request proof of age or identity at any time. We may suspend or terminate an Account where we reasonably believe that the user is underage, has provided false information, or is otherwise ineligible to use the Platform.

You are responsible for determining whether social casino-style games and related services are lawful in your location.

The Company may restrict or prohibit access from particular countries, territories, or regions where access would be unlawful, commercially impractical, or inconsistent with the Company’s legal, payment, fraud-prevention, or compliance obligations.

4. Registration and User Accounts

Certain Platform features require a registered Account.

When creating an Account, you agree to provide information that is accurate, complete, current, and not misleading. You must promptly update your information if it changes.

You may be required to verify your email address before using certain features, claiming bonuses, purchasing Crystals, or communicating with other users.

You are responsible for:

maintaining the confidentiality of your login credentials;

using a secure password;

maintaining access to your registered email address;

preventing unauthorized use of your Account; and

all activity conducted through your Account, except where such activity results from a security failure attributable to the Company.

You must notify us promptly at info@joyspingames.com if you believe that:

your Account has been accessed without authorization;

your password or login credentials have been compromised;

an unauthorized purchase has been made; or

your Account is otherwise at risk.

Unless expressly permitted by the Company, each person may register and operate only one Account.

You must not create multiple Accounts to obtain additional Welcome Bonuses, Daily Bonuses, promotional Crystals, leaderboard advantages, chat access, or any other benefit.

We may refuse registration or restrict, suspend, or terminate an Account where reasonably necessary to prevent fraud, abuse, security risks, payment misuse, violations of these Terms, or harm to other users.

5. Crystals

Crystals are the virtual currency used exclusively within Joy Spin Games.

Crystals may be:

purchased through the Platform;

granted as a Welcome Bonus;

awarded as a Daily Bonus;

earned through eligible Platform activities;

provided through promotions or events; or

credited by the Company for another stated entertainment purpose.

The standard purchase ratio is:

1 EUR = 100 Crystals

This ratio is provided only to calculate the number of Crystals credited in connection with a purchase. It does not mean that Crystals retain a monetary value after being credited to an Account.

The Company may offer packages containing different quantities of Crystals, promotional packages, discounted packages, bonus Crystals, or other special offers. The final quantity and price will be displayed before the user confirms a purchase.

Receiving or purchasing Crystals grants you a limited, personal, revocable, non-exclusive, and non-transferable licence to use those Crystals within the Platform in accordance with these Terms.

Crystals:

are not owned as personal property;

have no cash or redemption value;

cannot be withdrawn;

cannot be converted into money or cryptocurrency;

cannot be exchanged for goods, services, gift cards, or prizes;

cannot be transferred outside the Platform;

cannot be sold or traded between users for real-world consideration;

cannot be pledged, assigned, inherited, or used as security; and

cannot be used for commercial purposes.

All rights relating to Crystals and the virtual currency system remain with the Company.

The Company may correct a Crystal balance where Crystals were credited or deducted because of:

a technical error;

duplicate crediting;

payment reversal;

chargeback;

fraudulent activity;

unauthorized access;

manipulation of the Platform;

bonus abuse; or

another clearly identifiable error.

Any such correction will be made reasonably and, where appropriate, after reviewing the relevant Account activity.

6. Welcome Bonus

The Company may provide eligible new users with a Welcome Bonus after successful registration or completion of any stated verification requirements.

The number of Crystals included in the Welcome Bonus and the relevant eligibility conditions will be displayed on the Platform when the offer is available.

Unless expressly stated otherwise:

only one Welcome Bonus is available per individual;

the Welcome Bonus may be limited to one per household, device, payment method, network, or other objectively related group where necessary to prevent abuse;

no cash alternative is available;

the bonus cannot be transferred to another user;

the bonus cannot be redeemed or withdrawn;

the bonus is intended solely for entertainment within the Platform; and

the bonus may be subject to an expiry period displayed at the time it is granted.

Creating multiple Accounts, using false information, using automated registration methods, impersonating another person, or otherwise attempting to obtain multiple Welcome Bonuses is prohibited.

Where we reasonably identify fraud, abuse, manipulation, or a technical error, we may refuse or revoke the Welcome Bonus, remove improperly credited Crystals, and restrict or terminate associated Accounts.

The Company may change, suspend, replace, or discontinue future Welcome Bonus offers. Changes will normally apply prospectively and will not affect properly credited Crystals unless fraud, abuse, error, or another legitimate reason for correction exists.

7. Daily Bonus

Eligible users may claim or receive a Daily Bonus consisting of complimentary Crystals or other Virtual Content.

The amount, availability, reset time, claim method, consecutive-login requirements, and other conditions of the Daily Bonus will be displayed on the Platform.

A Daily Bonus may require the user to:

actively claim the bonus;

maintain an Account in good standing;

complete email or Account verification;

comply with consecutive-login conditions; or

satisfy another clearly disclosed promotional condition.

A Daily Bonus is a promotional entertainment benefit only. It has no monetary value and cannot be withdrawn, transferred outside the Platform, or exchanged for anything of real-world value.

Unless otherwise stated, a user may claim only one Daily Bonus during each applicable daily period.

The Company is not responsible for a missed Daily Bonus resulting from the user’s failure to log in or claim the bonus during the applicable period.

Where the Platform is unavailable because of a widespread technical issue, the Company may, but is not obligated to, restore an affected login streak or provide replacement promotional Crystals.

The Company may change the amount, frequency, structure, eligibility requirements, or availability of future Daily Bonuses. We may also revoke improperly received Daily Bonuses in cases involving multiple Accounts, automated claims, technical exploitation, fraud, or other abuse.

8. Purchasing Crystals

Users may purchase Crystals using the payment methods and payment providers made available through the Platform.

Before confirming a purchase, the Platform will display the applicable price, currency, quantity of Crystals, and any relevant taxes or charges.

By submitting a purchase, you represent and warrant that:

you are authorized to use the selected payment method;

the billing and payment information provided is accurate;

the payment is not fraudulent or unauthorized; and

you understand that you are purchasing a licence to use virtual Crystals exclusively within Joy Spin Games.

Payments may be processed by third-party payment service providers. The Company may not directly receive or store complete payment card details where payment processing is handled by an external provider.

The availability of particular payment methods, prices, currencies, and Crystal packages may vary depending on location, payment provider, device, applicable taxes, or promotional availability.

A purchase may be refused, delayed, or cancelled where:

payment authorization fails;

insufficient funds are available;

the payment provider rejects the transaction;

fraud or unauthorized activity is suspected;

the selected package is unavailable;

a technical pricing error has occurred; or

processing the transaction would violate applicable law or provider requirements.

Crystals will normally be credited after payment confirmation. Delivery may occasionally be delayed because of payment-provider processing, security checks, or technical issues.

9. Consumer Withdrawal Rights and Refunds

Nothing in these Terms limits any non-waivable consumer rights available under applicable law.

Where required by law, consumers may have a fourteen-day right to withdraw from a distance contract for the purchase of digital content.

However, the right of withdrawal may be lost where:

the user expressly requests that delivery of the digital content begin during the withdrawal period;

the user expressly acknowledges that beginning delivery will result in the loss of the withdrawal right; and

the Company begins supplying the purchased Crystals in accordance with that request.

Where the applicable legal requirements for the loss of the withdrawal right have been satisfied and the purchased Crystals have been credited, the purchase will generally be final and non-refundable, except where applicable law requires otherwise.

A refund may be available where:

a duplicate payment was processed;

the user was charged but the purchased Crystals were not delivered;

the transaction was unauthorized;

the purchased digital content was materially defective or not supplied as agreed;

an incorrect amount was charged; or

a refund is otherwise required under applicable consumer law.

Refund requests must be submitted to info@joyspingames.com and should include:

the Account email address;

the date and amount of the transaction;

the payment reference, where available;

a description of the issue; and

any supporting evidence reasonably required to investigate the request.

Users should contact the Company before initiating a chargeback where reasonably possible.

We may temporarily restrict the affected Account or the Crystals connected to a disputed transaction while an unauthorized payment, chargeback, or refund request is investigated.

We will not deny a legitimate statutory right solely because a user contacted their bank or payment provider. However, fraudulent or abusive chargebacks may result in suspension, removal of associated Crystals, or termination of the Account.

Additional refund information may be provided in a separate Refund Policy published on the Platform.

10. Using Crystals

Crystals may be used only for the purposes made available within Joy Spin Games.

Depending on the functionality available at the relevant time, Crystals may be used to:

participate in games;

access gameplay features;

participate in special events;

access eligible social features;

enter virtual competitions without real-world prizes; or

use other entertainment functionality introduced by the Company.

Using Crystals within a game permanently deducts the applicable number of Crystals from the user’s balance, unless the relevant game rules provide otherwise.

Crystals used during gameplay are not refundable merely because:

the user did not achieve the desired outcome;

the user lost a game;

the user changed their mind;

the user made an accidental gameplay decision;

the user’s ranking changed; or

a game was later modified or discontinued.

This does not affect rights relating to genuine technical errors, unauthorized Account access, defective digital content, or other rights protected by applicable law.

The Company may change the number of Crystals required to use a future game, feature, or service. Such changes will not retroactively alter completed gameplay transactions.

11. Games and Game Outcomes

The Platform may provide casino-style and other entertainment games played exclusively using virtual Crystals.

Each game may be subject to specific gameplay rules, instructions, limits, probabilities, Crystal requirements, and technical conditions. These rules form part of these Terms.

You are responsible for reviewing the applicable game rules before participating.

Games involving chance may use random or pseudorandom outcome-generation mechanisms provided by the Company or its technology partners.

The Company does not guarantee:

a particular game result;

a particular winning frequency;

a particular return of Crystals;

continuous access to a specific game;

maintenance of a particular score or ranking; or

that any gameplay strategy will produce a successful outcome.

The Company may reasonably modify game mechanics, Crystal requirements, virtual payouts, probabilities, features, visual content, or rules to:

improve gameplay;

maintain game balance;

prevent fraud or exploitation;

address technical issues;

introduce new content;

improve security; or

comply with legal or operational requirements.

Game results and virtual payouts have no real-world monetary value.

12. Leaderboards, Rankings, and Achievements

The Platform may display leaderboards, player rankings, game statistics, achievements, badges, or other competitive features.

The Company determines the applicable ranking methodology and may:

reset leaderboards;

change ranking periods;

correct inaccurate results;

remove fraudulent scores;

exclude Accounts that violate these Terms;

modify scoring systems; or

discontinue a leaderboard.

Leaderboard positions, rankings, scores, and achievements are provided solely for entertainment.

They do not entitle a user to money, prizes, goods, services, cryptocurrency, or anything else of real-world value unless the Company expressly announces a separate promotion governed by additional written rules.

13. Chat Requests and Message Confirmation

The Platform may allow users to communicate through private messaging or similar community features.

To protect user choice and reduce unwanted communications, private chat between two users may become available only after the intended recipient affirmatively accepts or confirms the chat request.

Sending a chat request does not automatically create an unrestricted conversation and does not require the recipient to respond or accept.

A recipient may:

accept or decline a chat request;

ignore the request;

end an existing conversation;

block the requesting user;

report inappropriate conduct; or

withdraw from further communication.

You must not attempt to circumvent a declined or ignored chat request by:

repeatedly sending requests;

creating additional Accounts;

impersonating another user;

contacting the recipient through another Platform feature;

using threatening or manipulative language; or

encouraging another user to contact the recipient on your behalf.

Acceptance of a chat request means only that the recipient has agreed to enable messaging through the Platform. It does not constitute consent to receive harassment, sexual content, commercial offers, payment requests, or other prohibited communications.

Users should exercise caution when communicating with other users. The Company does not independently verify every statement, identity, age, intention, or representation made by users.

You should not share sensitive information through chat, including:

passwords;

payment card details;

banking credentials;

authentication codes;

identification documents;

precise home addresses;

private financial information; or

information that could compromise your safety or security.

The Company may provide blocking, reporting, filtering, or moderation functionality. Reports may be investigated, but submitting a report does not guarantee a particular outcome.

14. Community Standards

You must communicate respectfully and responsibly when using any community feature.

You must not send, publish, upload, or transmit content that:

is unlawful, threatening, abusive, or harassing;

encourages violence or self-harm;

is defamatory or intentionally misleading;

is discriminatory or promotes hatred;

contains unwanted sexual or explicit content;

sexually exploits or endangers a minor;

contains another person’s private information without permission;

infringes intellectual property or privacy rights;

promotes fraud, scams, illegal gambling, or unlawful financial activity;

contains malware, harmful code, or deceptive links;

impersonates another individual or organization;

is sent as spam or unauthorized advertising; or

otherwise creates a material risk to users or the Platform.

The following conduct is also prohibited:

stalking or repeatedly contacting a user who has declined communication;

requesting or pressuring users to send money;

attempting to purchase or sell Crystals outside the Platform;

arranging real-money wagers through chat;

soliciting passwords or payment credentials;

manipulating users into visiting fraudulent websites; and

using chat for unlawful commercial activity.

We may remove content, restrict messaging privileges, issue warnings, suspend Accounts, terminate Accounts, or report conduct to competent authorities where reasonably necessary.

15. User Content

You remain responsible for all User Content submitted through your Account.

You represent and warrant that:

you have the necessary rights to submit the User Content;

the User Content does not violate applicable law;

the User Content does not infringe third-party rights; and

submitting the User Content does not breach these Terms.

You retain any ownership rights you may have in your User Content.

By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, process, adapt, display, and transmit that User Content only to the extent reasonably necessary to:

provide the Platform;

deliver messages and community functionality;

maintain technical systems;

moderate content;

investigate reports;

enforce these Terms;

improve the Service; and

comply with legal obligations.

This licence does not give the Company ownership of your private messages.

The handling, storage, moderation, and deletion of User Content are further described in the Privacy Policy.

The Company does not guarantee that User Content will remain available indefinitely. Content may be removed as a result of Account deletion, moderation, technical limitations, legal requirements, or service changes.

16. Message Moderation and Safety

To the extent permitted by applicable law and as described in the Privacy Policy, the Company may use automated systems and authorized personnel to detect, review, restrict, or investigate content associated with:

spam;

fraud;

threats;

harassment;

payment scams;

illegal activity;

child-safety risks;

technical abuse; or

violations of these Terms.

The availability of moderation does not mean that every message is reviewed before or after delivery.

The Company does not guarantee that all harmful, inaccurate, or inappropriate content will be identified or removed immediately.

Where legally required or reasonably necessary to protect users, the Company may preserve relevant Account or communication records and provide them to competent authorities in accordance with applicable law.

Users can report safety concerns by using the available reporting feature or contacting info@joyspingames.com.

17. Prohibited Platform Conduct

You must not:

cheat, manipulate, or interfere with gameplay;

exploit bugs, errors, or unintended game mechanics;

use bots, scripts, macros, automated claim tools, or unauthorized software;

use artificial intelligence or automated systems to impersonate users, automate gameplay, claim bonuses, or send unsolicited messages;

gain or attempt to gain unauthorized access to another Account;

interfere with Platform security or technical infrastructure;

reverse engineer, decompile, or attempt to extract source code except where such restriction is prohibited by law;

create multiple Accounts to obtain bonuses or unfair advantages;

sell, purchase, rent, or transfer Accounts;

buy or sell Crystals outside the Platform;

use Crystals in connection with real-money gambling;

misuse payment methods or initiate fraudulent chargebacks;

scrape or systematically collect user or Platform data without permission;

distribute malware or harmful code;

impersonate the Company, its employees, or another user;

use the Platform for unauthorized advertising or commercial solicitation;

collect personal information from users without a lawful basis;

circumvent chat-confirmation, blocking, moderation, age, location, or security restrictions; or

assist another person in carrying out prohibited conduct.

You must notify the Company where you discover a significant vulnerability or technical error and must not exploit or disclose it in a manner that creates a security risk.

18. Fraud Prevention and Verification

The Company may investigate activity that reasonably appears to involve:

Account fraud;

multiple-Account abuse;

bonus abuse;

payment fraud;

unauthorized payment methods;

chargeback manipulation;

money laundering concerns;

identity misuse;

automated gameplay;

manipulation of results;

Crystal trading; or

other suspicious conduct.

During an investigation, the Company may temporarily:

suspend the Account;

restrict purchases;

restrict chat functionality;

withhold or reverse disputed Crystals;

cancel promotional rewards;

request additional information; or

limit access to affected Platform features.

Where reasonably necessary and legally permitted, we may request proof of identity, age, address, ownership of a payment method, or other verification information.

Failure to provide reasonably requested information may prevent the Company from completing the investigation and may result in continued restriction or termination of the Account.

Verification information will be processed in accordance with the Privacy Policy and applicable data-protection law.

19. Intellectual Property

All intellectual property rights in Joy Spin Games and the Platform are owned by or licensed to the Company.

This includes, without limitation:

games and gameplay elements;

software and source code;

graphics and artwork;

animations;

sounds and music;

text and written content;

interfaces and layouts;

designs;

databases;

logos;

trademarks;

trade names; and

20. Third-Party Services

The Platform may rely on third-party providers, including:

payment processors;

hosting providers;

game developers;

authentication providers;

analytics providers;

customer-support systems;

security and fraud-prevention providers;

content-delivery networks; and

communication-service providers.

Certain third-party services may be governed by their own terms and privacy notices.

The Company is not responsible for independent third-party websites or services that are not controlled by the Company.

Where a third-party service is necessary for the supply of purchased digital content, this Section does not limit any responsibility that the Company cannot lawfully exclude.

21. Service Availability and Technical Issues

The Company aims to provide reliable access to the Platform but does not guarantee that the Service will always be uninterrupted, error-free, or continuously available.

The Platform may be temporarily unavailable because of:

scheduled maintenance;

emergency maintenance;

software updates;

security improvements;

network failures;

third-party provider failures;

cyber incidents;

force majeure events; or

circumstances beyond the Company’s reasonable control.

The Company may introduce beta, test, or experimental features. Such features may contain errors, may change without notice, and may be discontinued.

If a technical error materially affects a purchase or Crystal balance, users should contact info@joyspingames.com with sufficient information for the Company to investigate.

22. Account Suspension and Termination

You may request deletion of your Account by contacting info@joyspingames.com or using any Account-deletion functionality made available through the Platform.

The Company may restrict, suspend, or terminate an Account where it reasonably believes that:

these Terms have been violated;

the Account is being used fraudulently;

the user is underage;

false or misleading information was provided;

payment abuse has occurred;

the Account creates a security risk;

the user has harassed or endangered another user;

the user has attempted to circumvent a block or chat restriction;

continued access would violate applicable law; or

termination is otherwise reasonably necessary to protect the Platform or its users.

Where appropriate, the Company may provide notice or an opportunity to appeal. Immediate action may be taken where necessary to address fraud, safety risks, security threats, illegal conduct, or serious violations.

Upon Account deletion or termination:

access to the Account will cease;

remaining Crystals and promotional benefits may be removed;

chat access will end;

rankings and achievements may be deleted;

Virtual Content will not be transferred to another Account; and

no cash compensation will be payable for unused Crystals, except where required by applicable law.

Sections that by their nature should continue after termination will remain effective, including provisions relating to intellectual property, responsibility, disputes, and applicable law.

23. Responsible Social Gaming

Joy Spin Games is intended to provide recreational entertainment.

Users are encouraged to:

take regular breaks;

establish personal spending limits;

avoid purchasing Crystals beyond their entertainment budget;

avoid attempting to recover gameplay losses through additional purchases;

stop playing if the experience causes distress; and

use any available Account restriction or self-exclusion tools.

Crystals are not an investment and purchasing more Crystals does not increase the possibility of receiving money or real-world prizes.

The Company may provide tools allowing users to restrict purchases, temporarily disable access, or request Account closure.

Additional information may be provided in the Responsible Social Gaming Policy.

24. Disclaimers

The Platform is provided on an “as is” and “as available” basis, subject to applicable consumer law.

The Company does not guarantee that:

the Platform will always be uninterrupted;

every technical error will be corrected immediately;

every game will remain available;

every message will be delivered instantly;

every user will provide accurate information;

all prohibited conduct will be detected;

a user will achieve a particular gameplay outcome; or

rankings, achievements, or Virtual Content will remain available indefinitely.

Nothing on the Platform constitutes financial, legal, investment, gambling, or professional advice.

Joy Spin Games does not provide users with an opportunity to earn or win money or items of real-world value.

Nothing in this Section excludes any guarantee, remedy, or consumer right that cannot lawfully be excluded.

25. Limitation of Liability

The Company is responsible for losses that are a reasonably foreseeable result of its breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

The Company will not be responsible for:

losses that were not reasonably foreseeable;

losses caused by information or instructions provided by the user;

losses caused by unauthorized Account access resulting from the user’s failure to protect their credentials;

interruptions caused by third-party networks or services outside the Company’s reasonable control;

loss of virtual achievements, rankings, or promotional benefits that have no real-world value;

commercial or business losses arising from use of a Platform intended only for personal entertainment; or

losses caused by a user’s violation of these Terms.

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation;

wilful misconduct or gross negligence where liability cannot be limited;

breach of mandatory consumer rights; or

any other liability that cannot lawfully be excluded or limited.

26. Privacy and Data Protection

The Company processes personal data in accordance with its Privacy Policy and applicable data-protection law.

The Privacy Policy explains, among other matters:

what personal data is collected;

why it is processed;

the applicable legal bases;

how long information is retained;

how Account and chat information may be processed;

which service providers receive data;

international data transfers, where applicable;

the use of cookies and analytics; and

how users may exercise their data-protection rights.

The Privacy Policy and Cookie Policy form part of the contractual framework governing use of the Platform.

27. Changes to the Platform

The Company may modify the Platform to:

introduce new games or features;

update existing functionality;

improve security;

prevent fraud;

maintain compatibility;

comply with legal requirements;

discontinue unsupported technology; or

respond to commercial or operational needs.

Where a change materially affects purchased digital content or mandatory consumer rights, the Company will provide any notice or remedy required by applicable law.

The Company may discontinue free, promotional, or non-essential features without compensation, provided that mandatory legal rights are respected.

28. Changes to These Terms

The Company may update these Terms to reflect:

changes to the Platform;

changes in applicable law;

new payment or community features;

security requirements;

new games or bonus mechanisms; or

operational changes.

Updated Terms will be published on the Platform with a revised “Last Updated” date.

Where required by law, we will provide advance notice of material changes.

Your continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms. If you do not agree with an update, you must stop using the Platform and may request closure of your Account.

Changes will not retroactively remove consumer rights or alter completed purchases where doing so would be unlawful.

29. Complaints and Dispute Resolution

Users should first submit complaints or claims to:

Email: info@joyspingames.com

The complaint should include sufficient information to identify the Account, transaction, or incident concerned.

The Company will review consumer complaints and provide a response within the period required by applicable law.

If a consumer dispute cannot be resolved directly with the Company, an eligible consumer may apply to the Lithuanian State Consumer Rights Protection Authority or another competent alternative dispute-resolution body in accordance with applicable law.

Nothing in this Section prevents either party from exercising the right to bring proceedings before a competent court.

30. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from or relating to them are governed by the laws of the Republic of Lithuania.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections available under the laws of your habitual country of residence where those protections apply.

The courts of the Republic of Lithuania will have jurisdiction over disputes relating to these Terms, except where mandatory consumer law permits proceedings to be brought before the courts of another jurisdiction.

31. General Provisions

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, while the remaining provisions will continue in effect.

A delay or failure by the Company to enforce a provision of these Terms does not constitute a waiver of that provision.

The Company may assign or transfer its rights and obligations under these Terms as part of a merger, restructuring, sale of business, transfer of the Platform, or similar transaction, provided that users’ mandatory rights are not adversely affected.

You may not assign or transfer your Account or your rights under these Terms without the Company’s prior written consent.

These Terms, together with the policies and rules incorporated by reference, constitute the agreement between you and the Company concerning use of the Platform.

32. Contact Information

Questions, complaints, refund requests, safety reports, or other communications regarding the Platform may be sent to:

MB Langford Commerce LTD

Company code: 308056559

Registered office:

V. Nageviciaus g. 3

LT-08237 Vilnius

Lithuania

Website: joyspingames.com

Email: info@joyspingames.com

Terms of Service